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Returns & Exchanges

Returns and exchange details

Since all our items are made to order, I accept exchanges on a case by case basis ONLY (size exchanges on non customized robes ONLY, conditions apply), if time permits. You must contact us within 3 days of receipt with your request (info@haydenharlow.com) and include your need date. Additional shipping charges will apply (see below).

No RETURNS, CANCELLATIONS or EXCHANGES on all other items in our shop, including:
any customized or embroidered items; BULK or special Order items; Custom sized;
RUSH and READY TO SHIP items (including items requested faster than the standard delivery timeline); sample sale, clearance, SALE and discounted, and Limited Edition items,
mens silk handmade neckties.

These items are FINAL SALE AND MAY NOT BE CANCELLED OR EXCHANGED ONCE AN ORDER HAS BEEN PLACED.

For exchange requests, the customer is responsible for all shipping charges (to and from you), and exchanges will void any shipping specials that may otherwise apply. We will send you a separate invoice for the shipping cost of exchanged items.

Exceptions can be made for items that are damaged or incorrect, so please contact us within 3 (THREE) days of receipt should you have any issue, we're are happy to help with any issues, and can typically expedite replacements if necessary (even overnight if possible).

You must contact me PRIOR to returning any item (after 3 days your request will not be considered).

Shipping costs are not refundable for any reason. (Refunds for items shipped with free shipping will be refunded, less the actual cost of shipping)